Privacy Policy

Introduction

Look, we get it - nobody actually enjoys reading privacy policies. But here at RuneForge Quest Architecture, we're pretty serious about keeping your information safe. We've been designing buildings that stand the test of time since we started, and we approach your data with the same care we'd give to selecting foundation stones for a heritage restoration.

This policy explains what info we collect, why we need it, and how we're gonna protect it. We've tried to keep the legalese to a minimum because honestly, life's too short for that stuff.

What Information We Collect

When you reach out to us or use our website, we might collect:

• Contact Details: Your name, email, phone number, and mailing address - basically the stuff we need to actually get back to you about your project.
• Project Information: Any details you share about what you're looking to build or restore. This helps us understand if we're the right fit for your vision.
• Technical Data: IP addresses, browser types, and how you navigate our site. This isn't about spying - it's just so we can fix things when they break and make the site work better.
• Photos and Documents: If you send us site photos, property documents, or inspiration images, we'll keep those on file for your project.

How We Use Your Information

We're not gonna sell your info to random marketing companies - that's not our style. Here's what we actually do with it:

• Respond to your inquiries and provide quotes for architectural services
• Keep you updated on your project's progress if we're working together
• Send occasional updates about heritage building events or our latest projects (you can opt out anytime)
• Improve our website and services based on how people use them
• Comply with legal requirements and building code documentation needs

Cookies and Tracking

Yeah, we use cookies - and no, not the delicious kind. Our website uses small data files to remember your preferences and help us understand which pages people actually look at. If you're not cool with that, most browsers let you disable cookies, though some parts of the site might get a bit wonky.

We don't use any creepy tracking stuff that follows you around the internet. Our analytics are pretty basic - just enough to know if anyone's actually reading our heritage project case studies.

Data Security

We protect your data like we'd protect the original blueprints of a 12th-century structure. That means encrypted connections, secure servers, and limited access to your information. Only team members who actually need to see your info for your project can access it.

That said, no system is 100% bulletproof. We do our best, but if you're sending super sensitive stuff, maybe give us a call instead of emailing it.

Sharing Your Information

We keep your info pretty close to the chest. The only times we'd share it:

• With specialized consultants working on your project (structural engineers, stone masons, etc.)
• If Canadian law requires us to disclose it
• With your explicit permission for things like project features or testimonials
• To our cloud hosting provider who stores the data securely

We've got agreements with all our partners to make sure they respect your privacy too.

Your Rights

Under Canadian privacy law (PIPEDA, if you're into acronyms), you've got some rights:

• Access: You can ask to see what info we have about you
• Correction: If something's wrong, we'll fix it
• Deletion: Want us to delete your data? Just ask (though we might need to keep some stuff for legal reasons)
• Opt-out: Don't want our newsletters anymore? Hit that unsubscribe button or drop us a line
• Portability: You can get a copy of your data in a usable format

To exercise any of these rights, just shoot us an email at contact@runeforgequest.info or give us a call.

Data Retention

We don't hoard data forever. For active projects, we'll keep everything until the work's done and the final invoices are settled. After that, we keep project files for about seven years - that's standard practice in our industry and helps if you need references for future work.

If you just sent an inquiry but never moved forward, we'll typically clear that out after about three years. Marketing contact lists get cleaned up regularly too.

Third-Party Links

Our website might link to other sites - supplier portfolios, heritage organizations, that sort of thing. Once you click away from our site, this privacy policy doesn't apply anymore. We try to only link to reputable places, but you should check their privacy policies too.

Children's Privacy

Our services aren't really aimed at kids under 13. We don't knowingly collect info from children. If you're a parent and think we've got data from your kid, let us know and we'll delete it right away.

Changes to This Policy

We might update this policy from time to time - especially if laws change or we add new services. When we do, we'll update the date at the top and post a notice on our homepage for a bit. For major changes, we'll probably send an email to folks on our contact list.

International Transfers

We're based in Vancouver, and most of our data stays in Canada. However, some of our cloud services might store data on servers in other countries. When that happens, we make sure those providers meet Canadian privacy standards.

Contact Us About Privacy

Got questions about this policy? Want to access your data or just want to chat about privacy stuff? Here's how to reach us:

We'll do our best to respond within a few business days. If you've got a formal complaint about how we've handled your data, you can also contact the Office of the Privacy Commissioner of Canada.